Missing Junk Mail Folder

First, if your Junk Mail folder is missing, close Outlook. From the Start Menu Run bar, run the following 

“Outlook /resetfolders”.  When Outlook reopens, check to see if the Folder has re-appeared. If not, 

continue.

1, Download MFCMAPI using the following link:

http://mfcmapi.codeplex.com/

2, Launch MFCMAPI tool on the user’s client. 

3, Go to Session -> Logon and Display Store Table

4, Select the outlook profile of the user and double-click “Mailbox - your user name”

5, Expand "Root Container"

6, Expand "Top of Information Store" 

Note: if the user has configured the outlook profile to use cached mode, we need to expand 

“IPM_subtree” under root container

7, Is Junk Mail Folder there?

If it is not look through the other folders. Once you can find it follow the below instructions to move it 

back to the correct Folder tree.

Process to recovery will be as following.

1. Access MFCMAPI Tool.

2. Expand the IPM_SubTree

3. Expand the Journaling folder

4. Highlight the Junk Email folder

5. Click on actions and select Copy.

6. Highlight the IPM-Subtree

7. Click on action and select Paste

8. Select the box for folder move and ok the change.

9. This will move the Junk Email folder back to the correct location.